Reference

Privacy Policy For Your sofa123 Account

Our Privacy Policy explains how sofa123 handles the details connected with your account, device and wallet activity in Indonesia.

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How Wallet Details Fit This Policy

sofa123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We use payment details to connect your account with the transaction status you request, not to create unrelated profiles. When you select DANA, OVO, GoPay or QRIS, we may receive account references, payment status, amount, time and a receipt identifier from the relevant payment flow. Bank

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transfer and virtual account records can include the bank rail selected, such as BCA, BRI, Mandiri or BNI, together with matching account details. We use these records to confirm activity, investigate a stalled status and answer a support request. We do not describe access as universal:
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eligibility depends on local law. If a payment provider or legal authority requires a record to remain available, that requirement can affect deletion timing. This Privacy Policy applies to details gathered through the sofa123 account path, the lobby pages and related support contact.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH YOUR DATA

Ask About Privacy Through Account Support

A clear support path matters when you need to understand a record or change an account detail.

HANDLING THE DETAILS

What We Do With Account And Device Data

Our privacy process follows the account actions you take rather than treating every visit as the same.

Account records

We use your phone or email, verification result and account settings to establish which profile is being accessed. A clear phone verification step can be required before we disclose account details or process a sensitive change.

Device signals

A browser or mobile device can send session, language and security signals when you sign in. These details help us identify unusual access and keep the lobby connected to your active account without storing unrelated device content.

Cookie controls

Cookies can remember a session and support page settings, while some are used to detect repeated sign-in activity. You can manage browser cookie controls, though removing necessary cookies may interrupt account access or policy preferences.

Payment matching

For QRIS, DANA, OVO, GoPay, bank transfer and virtual account activity, we use transaction references and status data to match a payment to your profile. We do not need your full wallet history to answer one receipt question.

Retention period

We keep personal and transaction records only for the period needed for account service, security checks, dispute handling and legal duties. Once a record is no longer needed, we remove it or retain it in a form that no longer identifies you.

Change requests

You can ask about access, correction, deletion or processing concerns through account support. We confirm your identity first, explain any legal or operational reason for a limit, and respond using the contact detail attached to your profile.

Privacy Policy Answers For sofa123

These Privacy Policy answers address the account and payment questions we expect from Indonesian customers before they create an account. Each answer stays focused on personal data, access requests, cookies, security and retention. If your situation is not covered, use the account support path with the smallest useful set of details, such as your account contact and a payment reference.

The Privacy Policy covers personal details connected with your sofa123 account, sign-in activity, device signals, cookies, support messages and payment status. It explains why we use those details, when we share them for a requested service, how retention works and how you can request access or correction.

When you use DANA, OVO, GoPay or QRIS, we can receive a payment reference, status, time and amount needed to match the transaction. Bank transfer and virtual account flows may also identify the selected rail, such as BCA, BRI, Mandiri or BNI.

Yes. Send a correction request through the signed-in account support path and identify the phone, email or account field that needs changing. We may confirm ownership first, especially when the change could affect account access, wallet matching or a pending payment status.

Contact support from your account and ask for the personal data connected with your profile. Include the account email or phone so we can locate the correct record. We may request an identity check, and access is handled where local law permits.

Cookies and similar session details can keep your login connected, remember policy preferences and help identify unusual sign-in behaviour on a mobile browser. You can adjust browser settings, but blocking necessary cookies may interrupt the account path or require you to sign in again.

We retain payment and account records for the period needed to provide the requested service, match receipts, resolve disputes, protect account access and meet legal duties. The timing can vary by record type, and a provider or authority requirement may delay deletion.

You can send a deletion request through account support and explain which details you want removed. We assess the request under applicable law and may retain records needed for an open payment issue, security matter, dispute or legal obligation before deleting or de-identifying them.

Privacy Policy For Your sofa123 Account

Ask About Privacy Through Account Support

What We Do With Account And Device Data

Account records

Device signals

Cookie controls

Payment matching

Retention period

Change requests

Privacy Policy Answers For sofa123

01 What does the sofa123 Privacy Policy cover?

02 Which payment details can sofa123 receive?

03 Can I ask sofa123 to correct my account data?

04 How do I request access to my Privacy Policy data?

05 Does sofa123 use cookies on mobile devices?

06 How long does sofa123 keep payment records?

07 Can I ask for deletion under this Privacy Policy?

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